FAQs

Balaena Health is a U.S.-based ecommerce startup dedicated to longevity-focused dietary supplements and holistic wellness solutions. Our mission is to help adults 40+ build and sustain strength, energy, and confidence so you can keep doing what you love for decades to come.

Our products are manufactured in a U.S. facility that strictly adheres to Good Manufacturing Practices (GMP) guidelines. This ensures the highest standards of quality, purity, and potency in every batch.

We are committed to an unwavering standard of integrity. Our approach includes using holistic, research-backed, multi-ingredient blends and subjecting all content and claims to a rigorous Science Advisor and Compliance Review.

Our products are formulated for healthy adults. However, we always recommend consulting with a qualified healthcare professional before starting any new supplement regimen, especially if you have pre-existing medical conditions or are taking any medications.

We accept all major credit and debit cards including Visa, Mastercard, American Express, Diner’s Club and Discover as well as digital payment options like Shop Pay, Apple Pay and Google Pay.

Yes. We utilize industry-standard, secure, and encrypted payment processing systems to protect your personal and financial information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. By using our services, you acknowledge and accept this inherent risk.

We process orders quickly to ensure fast delivery. If you need to make a change, please contact our Customer Care team immediately at orders@balaenahealth.com within 2 hours of placing your order. We can only guarantee modifications or cancellations if your order has not yet been processed for shipping. Orders cannot be modified or cancelled once they have been processed for shipping.

We currently ship to addresses within the United States, including all 50 states and the District of Columbia. We do not ship to P.O. boxes, APO/FPO addresses, or U.S. territories at this time. Balaena Health reserves the right to refuse shipment to any address or to modify shipping destinations at any time without prior notice. Some products may have additional shipping restrictions based on state regulations.

Yes, we offer free standard shipping on all orders over $100 within the contiguous United States. Orders to Alaska, Hawaii, and U.S. territories may incur additional shipping charges. This offer applies only to standard shipping and cannot be combined with other promotional offers. Balaena Health reserves the right to modify or discontinue this offer at any time without prior notice.

Orders are typically processed and shipped from our warehouse within 24-48 business hours (M-F), subject to product availability. Once shipped, Standard Delivery usually takes an additional 3-5 business days for most U.S. locations. These are estimates only and not guaranteed delivery times. Delays may occur due to factors beyond our control, including but not limited to carrier delays, weather conditions, customs processing, or high order volumes. Balaena Health is not liable for any delays in shipping or delivery.

Once your order is processed and shipped, you will receive an email confirmation that includes a tracking number and a link to the carrier's website at the email address you provided during checkout. It is your responsibility to ensure your email address is correct and to check your spam/junk folders. Please allow up to 24-48 hours for the tracking information to become active. Failure to receive a tracking email does not relieve you of responsibility for the order or entitle you to a refund. You may contact customer service to obtain tracking information if you do not receive the automated email.

We offer a 90-day return policy. If you're not satisfied with our product, you have 90 days after receiving your item to request a return. To be eligible, the product must be returned in its original packaging, and you'll need your order number, receipt, or proof of purchase. To start a return, contact us at returns@balaenahealth.com and we'll send you instructions on how and where to send your package. Please read our full Refund Policy for complete details.

Return shipping is the responsibility of the customer, unless the return is the result of our error — for example, if you received a damaged or incorrect item. In those cases, please contact us as soon as possible and we'll arrange replacement or refund.

Once we've received and inspected your return and approved the refund, we'll process it to your original payment method within 10 business days. Depending on your bank, it may take a few additional days for the refund to appear in your account.